Krylova, SvetlanaLeuchter, SandroVolland, AlexanderEngstler, MartinFazal-Baqaie, MasudHanser, EckhartLinssen, OliverMikusz, Martin2017-10-052017-10-052017978-3-88579-670-1https://dl.gi.de/handle/20.500.12116/4892A case study of updating a quality management system (QMS) from ISO 9001:2008 to ISO 9001:2015 is presented. The QMS has covered all activity in a software developing, selling, and implementing ERP projects based on Dynamics AX SME. In the case study requirements of the new 2015 version were analysed. Some areas of the initial QMS needed modifications. BPMN has been introduced as process notation and some processes, roles, tools, and artefacts in risk, knowledge, and change management had also to be newly developed or modified.enQMSISO9001Risk ManagementKnowledge ManagementChange Management1617-5468