Shekhovtsov, Vladimir A.Mayr, Heinrich C.Mayr, Heinrich C.Pinzger, Martin2017-06-212017-06-212016978-3-88579-653-4Quality assurance in software processes requires that the involved parties share acommon understanding of the requirements to be addressed. As a result, a central aspect ofQuality-Aware Software Engineering (QuASE) is to harmonize the stakeholder views in systemdevelopment. The paper shows how our approach to QuASE evolved from the initial idea to acomplete software system supporting mutual understanding of communicated information: thissystem not only provides a comprehensive set of understandability management techniques butalso integrates knowledge from different ticketing systems.enText/Conference Paper1617-5468