Holz, FelixVogel, DennisFellmann, MichaelKlein, MaikeKrupka, DanielWinter, CorneliaWohlgemuth, Volker2023-11-292023-11-292023978-3-88579-731-9https://dl.gi.de/handle/20.500.12116/43119For developing process-oriented capabilities and henceforth advancing digitization, there is a need to structure and formalize the processes in the domain of social services to an extent where it can support social workers. Processes in social services are challenging to model due to their unstructuredness and knowledge-intensity; they require high flexibility from the workers, primarily caused by intensive work with human beings – the clients. Declarative languages like CMMN and ConDec promise to be a solution. Still, they are too complex and overloaded for persons without any experience in modeling to use them in a practical context. In this paper, a specification for a domain-specific modeling language (DSML) is defined to enable representing the process knowledge in the domain by simplifying the language to the domain’s core concepts: (client) goals to be achieved, occurring situations, and actions to be carried out. We applied the modeling language in a German real-world social care organization and elicited models, facilitating a workshop-based approach. The domain experts confirmed the resulting model’s usefulness, especially for guiding, training, and planning purposes.enSocial ServicesPersonal ServicesDomain Specific Modeling LanguageNotationFlexibilityKnowledge-intensive ProcessesDeclarative ModelingText/Conference Paper10.18420/inf2023_1901617-5468