Nijkamp, ErikOberhofer, MartinMaier, AlbertFreytag, Johann-ChristophRuf, ThomasLehner, WolfgangVossen, Gottfried2019-02-202019-02-202009978-3-88579-238-3https://dl.gi.de/handle/20.500.12116/20488Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, if a support employee gets a new support ticket and needs to decide how muchenText/Conference Paper1617-5468