Politze, MariusDecker, BerndEifert, ThomasEibl, MaximilianGaedke, Martin2017-08-282017-08-282017978-3-88579-669-5Universities IT service providers are faced with rising demands on existing IT systems and higher degrees of individualization. The challenge thus is to provide services that researchers can use today but that are flexible and sustainable enough to also support tomorrows’ research processes. Emerging from previous projects supporting administrative and learning processes, a reference architecture is proposed that aims at providing a general guideline to build process-aware services supporting eResearch. The proposed architecture gives guidance on structuring development and operation of services and formalizes how existing IT systems transition into process-aware services.eneResearchOAuth2process supportprocess modellingresearch data managementSOAsoftware architecture10.18420/in2017_1371617-5468