Petrovic, OttoFallenböck, MarkusKittl, ChristianWolkinger, Thomas2018-01-162018-01-1620032003https://dl.gi.de/handle/20.500.12116/12333Digital transactions are full of uncertainties and risks. The willingness to accept these uncertainties depends on whether we trust the other party, on the systems that support the transactions and the relevant controls. This article provides a framework for analyzing the ways in which trust works in the digital environment. It also categorizes existing approaches in the field of technological and legal systems of control and within trust enhancing services. Finally, it summarizes current issues that should be addressed by future research.business modelscompetitive advantagedigital economylawsecuritytrustuncertaintyText/Journal Article1861-8936