Lang, AlexanderMera Ortiz, MariaAbraham, StefanFreytag, Johann-ChristophRuf, ThomasLehner, WolfgangVossen, Gottfried2019-02-202019-02-202009978-3-88579-238-3https://dl.gi.de/handle/20.500.12116/20467Quality early warning and proactive customer churn detection are two examples of applications that can benefit from insights gained from unstructured text data. The term "Unstructured Business Intelligence" describes methods and tools that enable data warenText/Conference Paper1617-5468