Dillan, StevePrenzel, AnnaRingwelski, GeorgHeiß, Hans-UlrichPepper, PeterSchlingloff, HolgerSchneider, Jörg2018-11-272018-11-272011978-88579-286-4https://dl.gi.de/handle/20.500.12116/18616If optimization software creates better solutions than any other available product it doesn't imply that users are willing to use this product. The user has to be part of the software development process to guarantee the acceptance of the final product. This paper describes our approach to achieve this critical success factor of an industrially used decision support system.enText/Conference Paper1617-5468