Arlinghaus, Clarissa SabrinaOllermann, FrankMühlhäuser, MaxReuter, ChristianPfleging, BastianKosch, ThomasMatviienko, AndriiGerling, Kathrin|Mayer, SvenHeuten, WilkoDöring, TanjaMüller, FlorianSchmitz, Martin2022-08-312022-08-312022https://dl.gi.de/handle/20.500.12116/39239This German online study (N = 665) examines the influence of voice control usage on emotional aspects of mobile phone user experience. Frequent use of voice control is associated with both positive and, with limitations, also negative emotions towards the mobile phone. The study only partially confirms Herzberg’s two-factor theory when transferred to user experience. A more frequent use of voice control primarily affects positive emotions, but the combination of both emotion types can make a difference.enMobile PhoneUser ExperienceFrequency of UseVoice User InterfaceEmotional AppraisalText/Conference Paper10.1145/3543758.3547544