Gutzmann, Jan ChristophDossena, Gian LucaPrilla, Michael2024-10-082024-10-082024https://dl.gi.de/handle/20.500.12116/44848This study explores the acceptance of augmented reality (AR) head-mounted displays (HMDs) in enhancing support for the crafts sector. In a qualitative field study with three craft companies from different sectors, it was found that AR holds the potential to improve time efficiency, task learnability, and hands-free operations, fostering better problem-solving and information change. The framework for data analysis was based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT-2) model. However, we also found that challenges such as the fragility, bulkiness and cost of current HMDs, along with characteristics of the crafts sectors such as widely changing locations such as lighting and spatial conditions, hinder widespread adoption. The study highlights the need to enhance factors that promote acceptance and address those that inhibit it.enAR glassesCrafts sectorDeployment studyRemote SupportWorkersText/Conference Paper10.1145/3670653.3677518