Bachmor, T.Velykokhatko, S.Stork, W.Müller-Glaser, K.-D.Kroll, MichaelLipinski, Hans-GerdMelzer, Kay2019-11-142019-11-1420033-88579-356-3https://dl.gi.de/handle/20.500.12116/30040Equipping medical devices with long range telemetry opens completely new possibilities for emergency response, home care and remote diagnosis. Mobile communications nowadays seem to be a generaly accepted part of our modern world, but bridging the gap between new (consumer-) technologies and medical devices still is a challenge today. Providing a telemetry link (GSM) is just the trivial part - ensuring security, reliability and service management are the more critical tasks that need to be addressed. Therefore, a complete system concept consists of an automatic fleet management (e.g. periodic device-initiated service calls) as well as customer relationship management (CRM), including technical service all based on a trouble-ticket system.enText/Conference Paper1617-5468