Großmann, MarkusSalger, FrankReussner, RalfGrund, MatthiasOberweis, AndreasTichy, Walter2019-01-172019-01-172011978-3-88579-277-2https://dl.gi.de/handle/20.500.12116/19868Three main areas determine customer satisfaction in software development projects: Time, Budget and Quality. In contrast to 'time' and 'budget' where achievement can be determinded quite effectively, judging 'quality' often remains difficult. In this work, we outline Quasar Analytics®, the quality assurance framework used at Capgemini Germany. We describe best practices and lessons learned of applying Quasar Analytics®.enText/Conference Paper1617-5468