Kolb, GeorgZiegler, Jürgen2017-11-202017-11-202015https://dl.gi.de/handle/20.500.12116/6180There are high expectations on what social intranets can do for productivity. However, there is still a large gap between promise and delivery, mainly caused by a misunderstanding of the user perspective. Usability of social intranets needs to be redefined in a holistic way, integrating the four dimensions of business, culture, technology and communication. And we need to build this integration into the workflow of social intranet teams by establishing a cross-functional body steering the project.Social IntranetUser PerspectiveUsabilityHolistic ViewSocial Intranet BoardText/Journal Article2196-6826