Begier, BarbaraAbramowicz, WitoldMayr, Heinrich C.2019-08-122019-08-1220062-88579-179-Xhttps://dl.gi.de/handle/20.500.12116/24167The UID (User-Involved Development) approach, developed to improve quality of software for public organizations, is outlined in reference to several attempts to involve users in a software process. Its assumptions are presented to provide continual feedback between software developers and users, and to establish the process of software product assessment. Examples of quality measures are listed. Examples of the required personal competencies are given, too.enText/Conference Paper1617-5468