Heinrich, RobertMerkle, PhilippHenß, JörgPaech, BarbaraKnoop, JensZdun, Uwe2017-06-212017-06-212016978-3-88579-646-6Business processes (BPs) and information systems (ISs) mutually affect each other in nontrivial ways. Quality issues may arise from missing alignment. Although simulation is a powerful approach to predict the performance of BPs and ISs, current approaches lack their integration in simulation. We propose a holistic performance prediction approach to adequately reflect the mutual impact between BPs and ISs in simulation. Applying the approach and tooling in a real-life case study showed its feasibility and practicability.enText/Conference Paper1617-5468