Alpar, Paul2018-01-162018-01-1620022002https://dl.gi.de/handle/20.500.12116/12267The potential of Electronic Data Interchange (EDI) has not yet been fully realized despite the existence of appropriate standards and technologies. Service providers in this area play an important role as providers of the infrastructure, providers of conversion programs, or consultants. This paper examines the critical success factors of EDI service providers as perceived by them and their customers. It finds that the views of these groups are partly divergent, especially with respect to the need for knowledge of business processes. The findings can help providers to improve their services for their own benefit and the benefit of their users.Text/Journal Article1861-8936