Juntermanns, BenjaminSmolnik, StefanHertlein, MichaelRiempp, GeroldHinkelmann, KnutWache, Holger2019-06-032019-06-032009978-3-88579-239-0https://dl.gi.de/handle/20.500.12116/23269The knowledge-intensive processes of professional services firms (PSF) demand instruments with which to store, review, and exchange knowledge. Knowledge centers (KCs) are centralized units that meet this demand. They concentrate knowledge on certain business-relevant topics and share it through integrated knowledge management structures. This paper illustrates the concept as well as the different strategies of KCs in an exploratory study on PSF and aims at providing the first characteristics of a reference model for KC.enText/Conference Paper1617-5468