Newman, JulianNewman, Rhona2018-07-182018-07-181994978-3-528-05449-6https://dl.gi.de/handle/20.500.12116/16693“Role” is a significant theoretical concept for CSCW in general and for Business Process Reengineering in particular; it is closely connected with concepts of rights and duties on the one hand, and on the other hand with implicit and intuitive approaches to situated action. This paper explores some issues and ambiguities associated with the concept of role in CSCW, and applies the Hohfeldian critique of the concept of “right” to elucidate some problems that can arise in collaborative working across organisational boundaries.enText/Conference Paper10.1007/978-3-322-83953-4_1