D’Asaro, Fabio AurelioDi Gangi, Mattia AntoninoPerticone, ValerioTabacchi, Marco Elio20176-02T220176-02T22017Information and communication are at the core of the intelligent city of tomorrow, and the key components of a smart city cannot prescind from data exchanges and interconnectedness. Citizen communication is an integral part of the smart city’s development plans: freedom of information and involvement in collective decisions, e-democracy and decision-making feedback can be greatly enhanced in an intelligent city, and, among other smart city components, foster a new era of participation and wise decisions. In this contribution we describe the methodologies that can be implemented in order to correctly develop automatic recognition systems for citizen communication, paying special attention to computational intelligence approaches, and how such methodologies could be usefully employed in the essential task of understanding linguistic registers, and suggest how the use of argumentation techniques can be beneficial to citizen communication.enText/Journal Article1432-122X