Spitta, ThorstenSchmidpeter, Helmut2018-01-162018-01-1620022002https://dl.gi.de/handle/20.500.12116/12281This paper analyses the characteristics of software houses as service providers. The tasks of internal IT-services are determined from these characteristics and a reporting system for the IT-controlling is outlined. The concept results from the analysis of one of the 25 largest German software houses. The paper concludes with a case study of the fiscal year 2000 IT-controlling report of the above-mentioned firm.internal projectsIT-controllingIT-servicesreporting systemservice providerssoftware housessystem managementText/Journal Article1861-8936