Becker, MichaelKlingner, Stephan2017-08-282017-08-282015This paper presents a holistic approach for modelling and configuring services by integrating the process model view. First, existing process models can be reused by transformation into service models. Second, customer-individual configurations of service models can be exported into according processes. This is beneficial because it allows for validation and performance evaluation of customer-individual configurations.enText/Journal Article10.18417/emisa.10.1.21866-3621