Richter, DanielKrauß, Anna-MagdalenaEbert, SarahHandke, StefanGunnar AuthTim Pidun2023-11-132023-11-132023978-3-88579-735-7https://dl.gi.de/handle/20.500.12116/42624Trust in the government can be seen both as a prerequisite as well as an outcome for public sector digitization. Recently, Self-sovereign Identity (SSI) has been pursued as a means to provide an infrastructure for the secure exchange of digital credentials to public services. To enable SSI’s potentially trust-enhancing properties in digital public services, we gather necessary design factors from the perspective of the system’s user experience (UX) and the governance of technical artifacts and users. We provide a concretization of generic antecedents to trust found in the literature by using them as an analytical lens for the case of a digital public service utilizing SSI: the implementation of the direct-democratic instrument of the citizen’s initiative (“Bürgerbegehren”) in the city of Dresden, Germany. We highlight gaps in the case and literature and give recommendations concerning both the UX and credential governance to foster trust-enhancing implementations of SSI in public services.enTrustSelf-Sovereign IdentityDigital Identity WalletUser ExperienceGovernanceAccountabilityPublic SectorPublic AdministrationE-GovernmentE-DemocracyText/Conference Paper10.18420/rvi2023-0241617-5468