Bikfalvi, AndreaRosa, Josep Lluís de laKeefe, Terence N.Wimmer, Maria A.Janssen, MarijnMacintosh, AnnScholl, Hans JochenTambouris, Efthimios2018-10-122018-10-122013978-3-88579-615-2https://dl.gi.de/handle/20.500.12116/17286A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.enText/Conference Paper1617-5468