Bitzer, PhilippMenschner, PhilippLeimeister, Jan MarcoBreiter, AndreasRensing, Christoph2017-09-292017-09-292013978-3-88579-612-1https://dl.gi.de/handle/20.500.12116/4808This article presents success factors for the delivery of Technology Mediated Learning Services (TMLS) in the field of software training. The latter are a significant component in regards of the introduction of software in companies. However, very little research exists that collects the factors of various dimensions of TMLS factors of influence from a service perspective, and assesses the effective employment, in particular the influence on the learning success. Factors of influence that affect TMLS are evaluated, derived and expanded by means of an expert Delphi study. An overview of the success factors rated most important is presented, taking the dimensions (1) characteristics of the trainer, (2) promotion of the learning process, (3) learning material (offline and online) as well as (4) organizational influences into account. By means of this estimation, recommendations for advanced training services are deduced. Thereby, to the best of our knowledge, for the first time a comprehensive comparison of multidimensional measures is conducted.deText/Conference Paper1617-5468