Araujo, RenataTaher, YehiaHeuvel, Willem-Jan van denCappelli, ClaudiaWimmer, Maria A.Janssen, MarijnMacintosh, AnnScholl, Hans JochenTambouris, Efthimios2018-10-122018-10-122013978-3-88579-615-2https://dl.gi.de/handle/20.500.12116/17253This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.ene-governmentpublic services deliveryprocess model understandabilityText/Conference Paper1617-5468