Sali, RinaldoHilty, Lorenz M.Gilgen, Paul W.2019-09-162019-09-162001https://dl.gi.de/handle/20.500.12116/26787A new model of online mediation born in Milan will be analysed as a new method of online dispute resolution (ODR). This new model could tell us if ODR will only improve traditional alternative dispute resolution (ADR) methods or radically change the way t o solve dispute. This paper would also underline the need for new standards and rules for the net economy, in order to avoid a lack of e-consumers protection.Text/Conference Paper