Hasibuan, ErniantiSzwillus, GerdOberquelle, HorstOppermann, ReinhardKrause, Jürgen2017-11-222017-11-2220013-519-02748-8https://dl.gi.de/handle/20.500.12116/6912The growing popularity of computers in all areas of daily life leads to the situation that an increasing number of people with diverse know-how of computers and software use these systems. The more computers leave specialized usage areas but get literally everywhere, the more knowledge and skill is needed in the user community to administer these systems. While wide-spread user interface desktops claim to be „end-user friendly“, easy to administer and to maintain, or even close to being self-administering, reality shows that this is not the case. In this research we seek to find out about what the task in system administration are, how they are supported currently, and which properties a task-based system for helping users to maintain their system should provide. As a test-bed for this research we primarily use Linux, as an open and flexible operating system with growing popularity in industry, academia, and on private computers.enText/Workshop Paper