Relieu, MarcSahin, MerveFrancillon, Aurelien2019-09-052019-09-052019https://dl.gi.de/handle/20.500.12116/25259Based on conversation analysis, this study examines a corpus of naturally produced telemarketing phone calls with a chatbot called Lenny. Initially designed to trick the authors of unsolicited calls, Lenny has a methodological interest for Conversation Analysis and permits a fine understanding of bot/human professional calls. Because the design of its “turns” never changes, Lenny facilitates the comparisons between sequential phenomena. In this paper, we focus on repair sequences initiated with a specific “trouble with hearing” Next Turn Repair Initiator during beginnings and pre- beginnings. We show how the caller preserves the progressivity of the call while trying to solve the repair issue.enrepairchatbotconversation analysisvoicetelemarketing callsText/Workshop Paper10.18420/muc2019-ws-645