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EMISAJ Vol. 10 - 2015

https://dl.gi.de/handle/20.500.12116/3435
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Auflistung EMISAJ Vol. 10 - 2015 nach Autor:in "Bittmann, Sebastian"

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  • Zeitschriftenartikel
    Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management
    (Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Fuchs, Alexander; Bittmann, Sebastian; Özcan, Deniz
    Suppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be applied by identifying common goals and aligning all PSS-related management activities. This paper shows how this approach can be designed in a systematic way. Therefore, a consecutive framework for the development and configuration management of customer-specific PSS in B2B markets is derived. Applying it to a case study of food industry, the framework’s relevance and its transferability into practice is demonstrated.