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- ZeitschriftenartikelDesigning Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Fuchs, Alexander; Bittmann, Sebastian; Özcan, DenizSuppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be applied by identifying common goals and aligning all PSS-related management activities. This paper shows how this approach can be designed in a systematic way. Therefore, a consecutive framework for the development and configuration management of customer-specific PSS in B2B markets is derived. Applying it to a case study of food industry, the framework’s relevance and its transferability into practice is demonstrated.
- ZeitschriftenartikelEditorial(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Reichert, Manfred; Strecker, Stefan
- ZeitschriftenartikelGuest Editorial - Special Issue on Service Systems and Applications(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Thomas, Oliver; Nüttgens, Markus
- ZeitschriftenartikelLinking Process Models and Service Configuration(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Becker, Michael; Klingner, StephanThis paper presents a holistic approach for modelling and configuring services by integrating the process model view. First, existing process models can be reused by transformation into service models. Second, customer-individual configurations of service models can be exported into according processes. This is beneficial because it allows for validation and performance evaluation of customer-individual configurations.
- ZeitschriftenartikelModelling and Simulation of Knowledge-Intensive Service Systems with Design Structure Matrices(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Duckwitz, Sönke; Petz, Andreas; Schlick, Christopher M.Especially in highly developed, technology-oriented countries like Germany, knowledge-intensive services contribute significantly to prosperity and growth. Existing methods and tools for managing knowledge-intensive services rarely live up to the fast-moving demands and complex interactions. This is especially due to specific features of these services such as customer integration, uncertainties or the high degree of novelty. With regard to these requirements, new methods and tools are needed in order to analyse and model such service systems. Design Structure Matrices (DSM) are a promising method for modelling weakly-structured service processes. Additionally, they enable the integration of static and dynamic features. Using a process simulation approach the service model is transformed into a discrete event simulation, thereby allowing a holistic analysis and assessment. This approach supports service managers in making well-founded decisions, even in complex situations and under uncertainty. In a case-study, an excerpt from a high-tech based service of a chemical plant development, the modelling according to the DSM-methodology and exemplary results of the simulation are presented and discussed.
- ZeitschriftenartikelRecommendations for a general IT Service Catalogue structure(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Nissen, Volker; Jung, Dominik; Petsch, Mathias; Präg, Claus-PeterIT Service Catalogues (ITSCs) make an important contribution to the administration and distribution of IT products. It is often particularly difficult to draw up a structural concept of an IT Service Catalogue, as appropriate examples are scarce. In the future, advanced ITSCs will be especially important in attracting external customers. So, a practical structure for the ITSC is important. Different perspectives and approaches for structuring an ITSC can be found in the literature, but the total number of works on this topic is relatively small. This article combines an analysis of the literature with consultation of business experts to determine the requirements for ITSC structuring and to formulate a design proposal. This stands out due to several levels of description in combination with a view concept, through which opposing needs can be met. The proposal is illustrated by means of a case study.
- ZeitschriftenartikelTheory-Driven Reverse Engineering of Organisations(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Albani, AntoniaDriven by the strong demand for reusable yet situational business solutions on the one side and the necessity to provide a stable, reliant foundation that allows to adapt the supporting information systems in a systematic way on the other side, the need for a closer link between relevant theories and successful practices for the design of enterprise information systems becomes evident. The aim of the reported research is to provide such a link by means of prescriptive guidelines for the class of problems concerning the reverse engineering of organisations. The reverse engineering of organisations aims at deriving at the ontological models of organisations, which build the basis for the design and engineering of information systems supporting the business needs. An ontological model as used in the presented research is defined as the highest-level constructional model of an organisation, which is fully independent of its implementation. The prescriptive guidelines for reverse engineering presented in this paper are derived from the Ψ-theory (the Greek letter Ψ is pronounced PSI, which stands for Performance in Social Interaction), the theory that underlies the notion of Enterprise Ontology. This theory regards organisations as social systems and sees IT systems as support for social actors in performing coordination-related activities and productionrelated activities. In this paper we focus specifically on recommendations based on the Ψ-theory concerning the coupling of two types of enterprise models in order to derive at ontological models of organisations. The first type of models are derived by applying the Design and Engineering Methodology for Organisations (DEMO) and the second type of models are derived by applying the Architecture of Integrated Information Systems (ARIS).
- ZeitschriftenartikelTowards Supporting Business Process Compliance Checking with Compliance Pattern Catalogues - A Financial Industry Case Study(Enterprise Modelling and Information Systems Architectures - An International Journal: Vol. 10, Nr. 1, 2015) Delfmann, Patrick; Hübers, MichaelBusiness process compliance checking serves to discover legal or self-regulatory violations in business processes using process models. This way, companies can react to new regulations and avoid violations quickly, hence prevent negative monetary or even legal consequences. In the business process compliance management literature, we find an abundance of approaches supporting business process compliance checking. Although many of these approaches show promise to support business process compliance checking by providing model checking-like methodologies, hardly any of them provide a common list of relevant compliance rules or violations that should be checked for. With this paper, we aim at making a step towards comprehensive catalogues of compliance rules that can be used as input for business process compliance checking approaches. In particular, we analyse two legal documents providing a set of compliance rules for service processes in financial industries. We derive compliance patterns from them and apply them to a large business process model coming from a German IT service provider for banks, using a graph pattern-based compliance checking approach. As a result, we show that deriving business process compliance rules from legal texts leads to meaningful patterns matching several subsections of common process models of financial services. Hence, we can expect catalogues of such patterns to be promising for supporting business process analysts in compliance checking.