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- KonferenzbeitragCase-based menu creation as an example of individualized experience management(6th Conference on Professional Knowledge Management – From Knowledge to Action, 2011) Bach, Kerstin; Reuss, Pascal; Althoff, Klaus-DieterThis paper presents a Case-Based Reasoning application for individualized experience management. We describe how such intelligent technologies can be used for implementing applications in small and medium sized enterprises by introducing a realized application. The application is called dinerplus and organizes guests and menus for a hobby chef, restaurant or catering service. Further we discuss related work on the aspect of experience management in SMEs using intelligent systems.