Auflistung nach Autor:in "Wilikens, Marc"
1 - 1 von 1
Treffer pro Seite
Sortieroptionen
- KonferenzbeitragA Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce(Sustainability in the Information Society, 2001) Chawdhry, Pravir; Norheim, David; Wilikens, MarcThis paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process.