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A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce
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Text/Conference Paper
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Datum
2001
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Verlag
Metropolis
Zusammenfassung
This paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process.