A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce
| dc.contributor.author | Chawdhry, Pravir | |
| dc.contributor.author | Norheim, David | |
| dc.contributor.author | Wilikens, Marc | |
| dc.contributor.editor | Hilty, Lorenz M. | |
| dc.contributor.editor | Gilgen, Paul W. | |
| dc.date.accessioned | 2019-09-16T09:32:11Z | |
| dc.date.available | 2019-09-16T09:32:11Z | |
| dc.date.issued | 2001 | |
| dc.description.abstract | This paper presents a data model for developing the new generation of Online Dispute Resolution (ODR) systems with sophisticated end-user service and standard protocol s needed to establish confidence in a cross-border e-commerce environment . An analysis of the various activities in the ODR business process have led us to identify the underlying entities that capture the information content of the ODR process. The result is a data model that can be deployed for building a new generation of ODR systems. The data model has been implemented in XML and tested on a simple claim filing process. | de |
| dc.description.uri | http://enviroinfo.eu/sites/default/files/pdfs/vol104/0717.pdf | de |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/26782 | |
| dc.publisher | Metropolis | |
| dc.relation.ispartof | Sustainability in the Information Society | |
| dc.relation.ispartofseries | EnviroInfo | |
| dc.title | A Data Model for Next Generation Online Dispute - Resolution Systems for Cross-border E-Commerce | de |
| dc.type | Text/Conference Paper | |
| gi.citation.publisherPlace | Marburg | |
| gi.conference.date | 2001 | |
| gi.conference.location | Zürich | |
| gi.conference.sessiontitle | Workshop: Online Mediation |