P010 - 1st German Workshop on Experience Management: Sharing Experiences about the Sharing of Experience 2002
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- KonferenzbeitragIntelligent human computer collaboration (HCC)(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Funk, PeterClaims have been made that more than 50% of companies corporate knowledge is inside peoples heads. Sharing experience and knowledge in companies is largely unsupported. Networks of people have proven to be efficient both within organisations and within groups of people sharing the same profession etc. We propose an approach where experience and knowledge is shared in a dynamic collaboration between humans and computers where the issue is to efficiently capture/share/reuse experience and knowledge. For this we propose the use of a number of different methods and techniques, in particular EM and AI methods and techniques, CBR, collaborative filtering, user modelling...
- KonferenzbeitragExperience management: lessons learned from knowledge engineering(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Bettoni, Marco C.; Schneider, SibylleExperiental knowledge has been recognized as a critical success factor since the beginning of Knowledge-Management, but practical work in the KM-field has shown that dealing with experimential knowledge is still not easy. Since the 80ies Knowledge Engineering has been faced with the same kind of challange and can contribute by teaching us some important lessons, that we propose should be used as a foundation or kernel in conceiving Experience Management solutions and systems. Among these lessons, the fundamental one is, that in order to improve experience sharing we first should understand experiential knowledge is a way that promotes the appreciation of human factors. This can be reached by understanding the following five aspects of experiential knowledge from a constructivist point of view: the Function, the Mechanism, the 2 States, the Organisation and the Handling of Experiential Knowledge. Based on the proposed understanding, five consequences are deduced that we suggest should serve as leading principles for conceiving and using Experience Management solutions and systems.
- Konferenzbeitragempolis orenge – an open platform for knowledge management applications(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Schumacher, Jürgenempolis orenge 4.0, acomponent-based environment for knowledge management applications by empolis Knowledge Management, is a flexible and scalable Case-Based Reasoning shell for industrial applications, that also contains many components that provide functionality beyond the basic CBR paradigm. Further it can be extended easily by application-specific components, which makes it an ideal starting point for experimental CBR-oriented research projects, too.
- KonferenzbeitragA business strategy approach to managing experiences(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Becerra-Fernandez, IrmaThe benefits of implementing knowledge management (KM) applications have been touted in both the research and practitioner literature: leverage core business competences, accelerate innovation and time-to-market, improve cycle times, improve descision-making, strenghten organizational commitement, and build sustainable differentiation. Although the literature is filled with such claims very little has been explicated in terms of developing clear roadmaps for KM implementations that are aligned with the organization's business strategy. In general, many organizations' KM strategy is a result of the efforts of a "champion" who seeks to gain support for flag-bearing KM applications, with the hope that the successful acceptance of such initiatives, will lead to continuing efforts in that area. The purpose of this paper is to postulate a concepptual framework that could be used to align an organization's knowledge management strategy with its business strategy, and thus offer guidance to all type of organizations as to which is an adequate KM strategy to follow. Once organizations understand their knowledge resources and capabillities, they can design a KM strategy that will help them exploit their competitive edge.
- KonferenzbeitragA knowledge sharing model for peer collaboration in the non-life insurance domain(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Dignum, VirginiaIn this report we describe KennisNet, a community support system developed at Achmea, where developers of non-life insurance products collaboratively construct and share a repository of knowledge items. The aims of KennisNet are to structure, initiate and organise the sharing of knowledge within the group. The KennisNet framework assures the continuous availability of consistent and up to date information and knowledge. The components of the system are face-to-face workshops and a knowledge sharing server. The model draws on different technologies and methods such as knowledge modelling and representation, user-centred design, intelligent agents and visualisation.
- KonferenzbeitragContext driven spontaneous knowledge exchange(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Schwotzer, ThomasThe way we work is changing fundamentally. Broadly available mobile networks give us the technical opportunity to be more flexible in time and space. The better understanding of learning organizations leads to a reorganization of business processes. There is also a trend to make the Internet more "intelligent". This paper discusses how contexts can be used to manage the exchange of knowledge in mobile spontaneous networks. We motivate and introduce a new concept called knowledge port, which is an extension of Topic Maps and Semantic Web. This approach seamlessly integrates normadic employees in the knowledge management policy of their company. It can also be used to offer location based knowledge.
- KonferenzbeitragTowards the fast monitoring of case properties(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Iglezakis, IoannisApplying case properties over a case base can indicate conflicts in or between cases. Monitor these results is important to trigger the maintenance of a case-based reasoning system. However, the complexity of applying a single case property over a case base is O(n2).
- KonferenzbeitragHow experience management can benefit from relationships among different types of knowledge(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Nick, Markus; Althoff, Klaus-Dieter; Avieny, Thomas; Decker, BjörnIn a learning organization, knowledge and experience is created and used at different levels of granularity and maturity. However, these different knowledge/experience types usually coexist without any links and relationships. The field of situated cognition shows that such relationships are typical and important in the human learning "procedure" (e.g., in expert-novice learning/teaching). We propose that experience management systems can benefit from the support of such relationships. The development of such systems includes -in addition- the definition of an appropriate knowledge life-cycle model describing the mentioned relationships (here by the example of best practices and lessons learned), embedding this in business processes, an operative definition of maturity/validity, and respective knowledge representation issues. Such a development results in a concept that can be implemented with commercially available case-based reasoning tools. We illustrate the approach with real-life examples from systems that already exist or are being developed.
- KonferenzbeitragEvolution of the metadata in the ontology-based knowledge management systems(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Stojanovic, Ljiljana; Stojanovic, Nenad; Handschuh, SiegfriedAn ontology-based knowledge management system uses an ontology to represent explicit specification of a business domain and to serve as a backbone for providing and searching for knowledge sources. But, dynamically changing business environment implies changes in the conceptualisation of a business domain that are reflected on the underlying domain ontologies. Consequently, these changes have effects on the performances and validity of the KM system. In this paper we present an approach for enabling consistency of the description of knowledge sources in an ontology-based KM system in the case of changes in the domain ontology. This approach is based on our research in the ontology evolution and ontology-based annotation of documents. The proposed method is implemented in our semantic annotation framework so that effcient acquiring and maintaining of ontology-based metadata is supported.
- KonferenzbeitragArchitecture-based integration of CBR-components into KM-systems(1st German workshop on experience management: sharing experiences about the sharing of experience, 2002) Gronau, Norbert; Laskowski, FrankKnowledge-Management (KM)-systems integrate multiple technologies with the purpose of supporting users who have "knowledge-related" problems. Case-Based Reasoning (CBR)-technology is well known for improving problem solutions. Combining both concepts the project "TO-KNOW" has the goal to design a CBR-component that is adaptable to typical KM-Systems. The basic idea is to take into account user-queries as (intermediate) problem-solutions for getting the needed information from the KM-System's discovery services. In this paper we describe an architecture-based approach to design the CBR-component yielding a light-weighted integration into a KM-system. This is accomplished by looking at both parts designated for integration in terms of their architecture, i.e. the modularity of data and functionality. Since different KM-systems will allow various degrees of synergy, the process should result in a highly modularized CBR-component being ready for different models of integration. An overview about our design-method is given as well as examples covering first results on a more detailed level.