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Auflistung nach Schlagwort "Public Service"

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  • Zeitschriftenartikel
    Digital Public Services
    (HMD Praxis der Wirtschaftsinformatik: Vol. 58, No. 5, 2021) D’Onofrio, Sara; Stucki, Toni
    Digitale Technologien haben unseren Alltag durchdrungen. Wirtschaft, Politik und Wissenschaft haben diese Entwicklung aufgegriffen und beschäftigen sich verstärkt mit der digitalen Transformation. Im öffentlichen Sektor werden dabei zwei Begriffe häufig diskutiert, das e‑Government und die Smart City. E‑Government steht in erster Linie für die digitale Bereitstellung öffentlicher Informationen durch die Nutzung von internet- und webbasierten Technologien, Smart City hingegen adressiert die Anwendung von digitalen Technologien, um nebst der Effizienz von städtischen oder regionalen Prozessen auch die Lebensqualität der Bevölkerung zu steigern. Hierbei spielen öffentliche Dienstleistungen eine wesentliche Rolle. Damit sind alle jene Leistungen gemeint, die der Staat für seine Einwohnerinnen erbringt, um sowohl ihre existentiellen als auch ihre politischen Bedürfnisse zu decken. Dieser Artikel führt zum einen den Begriff Digital Public Service beziehungsweise digitale öffentliche Dienstleistung ein und erläutert darauf aufbauend das e‑Government und die Smart City. Im Weiteren werden die Motive und Treiber für die Digitalisierung im öffentlichen Sektor präsentiert wie auch die Voraussetzungen für digitale öffentliche Dienstleistungen diskutiert. Digital Technologies have permeated our daily lives. Business, politics and science have taken up this development and are increasingly dealing with the digital transformation. In the public sector, two terms are widely discussed, the e‑government and smart city. E‑government primarily refers to the use of internet and web-based technologies for the digital provisioning of public information; smart city, however, addresses the use of technologies to increase the efficiency of urban or regional processes as well as the quality of life of the citizens. Thereby, public services play an essential role. This refers to all services provided by the state for its inhabitants to meet both their existential and their political needs. This article introduces the term digital public services and explains the e‑government and smart city. Furthermore, the motives and drivers for digitalization in the public sector are presented and the prerequisites for digital public services are discussed.
  • Konferenzbeitrag
    On which legal regulations is a public service based? Fostering transparency in public administration by using knowledge graphs
    (INFORMATIK 2023 - Designing Futures: Zukünfte gestalten, 2023) Feddoul, Leila; Raupach, Maximilian; Löffler, Felicitas; Babalou, Samira; Hoyer, Jonas; Mauch, Marianne; König-Ries, Birgitta
    Knowledge about digitization in the public administration is complex and scattered. Information about legal regulations, methods, processes, APIs, metadata and data standards, registers, and terminologies are spread across different platforms. Hence, it is difficult for employees, developers, and decision makers to figure out what data standards, formats, and APIs are relevant for the digitization of a specific public service. Training administrative employees and IT companies requires to gather and link the required knowledge first in a well-structured and accessible manner. We address this need for more shared and transparent knowledge in the digitization of public services in Germany. We propose a first version of an ontology (GerPS-onto) for public administration instantiated by one example german public service. We utilize semantic modelling and Linked Data technologies to enable appropriate data and process descriptions that are readable for humans and machines. We also demonstrate how an existing process description of a public service can be linked to existing terminologies and evaluate the resulting ontology using domain-specific competency questions that are translated to SPARQL queries.
  • Konferenzbeitrag
    A Scoring Model for Public Administration Process Prioritization in Germany
    (6. Fachtagung Rechts- und Verwaltungsinformatik (RVI 2023), 2023) Pidun, Tim; Müller, Dirk
    The German public administration still struggles on becoming digital though considerable effort has been made by accompanying laws and institutions and a good will to digitalize all user-centered processes. But still there is no structured prioritization of processes, and Stakeholders fear the ongoing rather ad-hoc processing of their digitalization tasks. This contribution aims to construct a suitable prioritization score by deriving domain-specific selective aspects along an IS evaluation approach and formulation of a score that relates to the priority of the service process. It can be used to sort a given amount of processes independently of the administrative level.