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- ZeitschriftenartikelComprehension of Procedural Visual Business Process Models(Business & Information Systems Engineering: Vol. 59, No. 1, 2017) Figl, KathrinVisual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.
- ZeitschriftenartikelFintech(Business & Information Systems Engineering: Vol. 59, No. 1, 2017) Puschmann, Thomas
- ZeitschriftenartikelHuman Information Behavior(Business & Information Systems Engineering: Vol. 59, No. 1, 2017) Browne, Glenn J.; Cheung, Christy M. K.; Heinzl, Armin; Riedl, René
- ZeitschriftenartikelTalking Past Each Other(Business & Information Systems Engineering: Vol. 59, No. 1, 2017) Wessel, Lauri; Gersch, Martin; Harloff, ErikAn explorative case study is used to investigate the formation of information pathologies on the societal level. The paper conceptualizes these particular information pathologies as ‘interaction-related information pathologies’ (Picot et al., Information, organization and management. Springer, Berlin, 2008) and proposes that the production of information by multiple stakeholders leads to ‘distortions’ (Cukier et al., Inf Syst J 19(2):175–196, 2009) on the societal level. This broad proposition is then explored by means of a qualitative case study of the media coverage surrounding the implementation of the ‘Electronic Health Card’ in Germany. Based on that study, the initial proposition is further specified by conceptualizing how a process of path constitution ‘distorts’ a debate from being about legitimacy of an ICT innovation to being about illegitimacy of stakeholders.
- ZeitschriftenartikelTowards a Conceptualization of Data and Information Quality in Social Information Systems(Business & Information Systems Engineering: Vol. 59, No. 1, 2017) Tilly, Roman; Posegga, Oliver; Fischbach, Kai; Schoder, DetlefData and information quality (DIQ) have been defined traditionally in an organizational context and with respect to traditional information systems (IS). Numerous frameworks have been developed to operationalize traditional DIQ accordingly. However, over the last decade, social information systems (SocIS) such as social media have emerged that enable social interaction and open collaboration of voluntary prosumers, rather than supporting specific tasks as do traditional IS in organizations. Based on a systematic literature review, the paper identifies and categorizes prevalent DIQ conceptualizations. The authors differentiate the various understandings of DIQ in light of the unique characteristics of SocIS and conclude that they do not capture DIQ in SocIS well, nor how it is defined, maintained, and improved through social interaction. The paper proposes a new conceptualization of DIQ in SocIS that can explain the interplay of existing conceptualizations and provides the foundation for future research on DIQ in SocIS.