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BISE 58(1) - February 2016

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  • Zeitschriftenartikel
    Mixed-Paradigm Process Modeling with Intertwined State Spaces
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Smedt, Johannes; Weerdt, Jochen; Vanthienen, Jan; Poels, Geert
    Business process modeling often deals with the trade-off between comprehensibility and flexibility. Many languages have been proposed to support different paradigms to tackle these characteristics. Well-known procedural, token-based languages such as Petri nets, BPMN, EPC, etc. have been used and extended to incorporate more flexible use cases, however the declarative workflow paradigm, most notably represented by the Declare framework, is still widely accepted for modeling flexible processes. A real trade-off exists between the readable, rather inflexible procedural models, and the highly-expressive but cognitively demanding declarative models containing a lot of implicit behavior. This paper investigates in detail the scenarios in which combining both approaches is useful, it provides a scoring table for Declare constructs to capture their intricacies and similarities compared to procedural ones, and offers a step-wise approach to construct mixed-paradigm models. Such models are especially useful in the case of environments with different layers of flexibility and go beyond using atomic subprocesses modeled according to either paradigm. The paper combines Petri nets and Declare to express the findings.
  • Zeitschriftenartikel
    The Use of Process Mining in Business Process Simulation Model Construction
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Martin, Niels; Depaire, Benoît; Caris, An
    The paper focuses on the use of process mining (PM) to support the construction of business process simulation (BPS) models. Given the useful BPS insights that are available in event logs, further research on this topic is required. To provide a solid basis for future work, this paper presents a structured overview of BPS modeling tasks and how PM can support them. As directly related research efforts are scarce, a multitude of research challenges are identified. In an effort to provide suggestions on how these challenges can be tackled, an analysis of PM literature shows that few PM algorithms are directly applicable in a BPS context. Consequently, the results presented in this paper can encourage and guide future research to fundamentally bridge the gap between PM and BPS.
  • Zeitschriftenartikel
    The State of the Art of Business Process Management Research as Published in the BPM Conference
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Recker, Jan; Mendling, Jan
    The research field of Business Process Management (BPM) has gradually developed as a discipline situated within the computer, management and information systems sciences. Its evolution has been shaped by its own conference series, the BPM conference. Still, as with any other academic discipline, debates accrue and persist, which target the identity as well as the quality and maturity of the BPM field. In this paper, we contribute to the debate on the identity and progress of the BPM conference research community through an analysis of the BPM conference proceedings. We develop an understanding of signs of progress of research presented at this conference, where, how, and why papers in this conference have had an impact, and the most appropriate formats for disseminating influential research in this conference. Based on our findings from this analysis, we provide conclusions about the state of the conference series and develop a set of recommendations to further develop the conference community in terms of research maturity, methodological advance, quality, impact, and progression.
  • Zeitschriftenartikel
    Criteria and Heuristics for Business Process Model Decomposition
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Milani, Fredrik; Dumas, Marlon; Matulevičius, Raimundas; Ahmed, Naved; Kasela, Silva
    It is generally agreed that large process models should be decomposed into sub-processes in order to enhance understandability and maintainability. Accordingly, a number of process decomposition criteria and heuristics have been proposed in the literature. This paper presents a review of the field revealing distinct classes of criteria and heuristics. The study raises the question of how different decomposition heuristics affect process model understandability and maintainability. To address this question, an experiment is conducted where two different heuristics, one based on breakpoints and the other on data objects, were used to decompose a flat process model. The results of the experiment show that, although there are minor differences, the heuristics cause very similar results in regard to understandability and maintainability as measured by various process model metrics.
  • Zeitschriftenartikel
    A Critical Evaluation and Framework of Business Process Improvement Methods
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Vanwersch, Rob J. B.; Shahzad, Khurram; Vanderfeesten, Irene; Vanhaecht, Kris; Grefen, Paul; Pintelon, Liliane; Mendling, Jan; Merode, Godefridus G.; Reijers, Hajo A.
    The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.
  • Zeitschriftenartikel
    Sharing Economy
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Puschmann, Thomas; Alt, Rainer
  • Zeitschriftenartikel
    Interview with Michael Rosemann on “The Role of Business Process Management in Modern Organizations”
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) La Rosa, Marcello
  • Zeitschriftenartikel
    Business Process Management
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Aalst, Wil M. P.; La Rosa, Marcello; Santoro, Flávia Maria
  • Zeitschriftenartikel
    Erratum to: Mixed-Paradigm Process Modeling with Intertwined State Spaces
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Smedt, Johannes; Weerdt, Jochen; Vanthienen, Jan; Poels, Geert
  • Zeitschriftenartikel
    The Impact of Process Visibility on Process Performance
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Berner, Martin; Augustine, Jino; Maedche, Alexander
    Successful monitoring is essential for managing security-critical or business-critical processes. The paper seeks to understand and empirically evaluate benefits of the BPM use case “monitor” in the context of Operations Control Centers (OCCs). OCCs create visibility about critical events and statuses in very sensitive processes. In IT Service Management (ITSM) they support the event management process with real-time monitoring and event analysis of critical systems in complex system landscapes. This special focus of OCCs on visibility is a promising context to study fundamentals of process visibility. The paper develops a Process Monitoring Benefits Framework that draws on the Situation Awareness Theory and the Theory of Constraints. The authors conceptualize process visibility and suggest that it is positively related to process performance. A multiple case study in seven organizations is carried out to examine the framework and its propositions. The case study indicates that the impact of process visibility on process performance is mediated by the situation awareness of the process participants as well as the identification of bottlenecks in processes. Moreover, factors are identified that potentially influence process visibility outcome – namely continuous improvement culture, outsourcing quality, and maturity of the software tool used for monitoring.