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BISE 63(5) - October 2021

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  • Zeitschriftenartikel
    Business Process Simulation on Procedural Graphical Process Models
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Rosenthal, Kristina; Ternes, Benjamin; Strecker, Stefan
    Business process simulation marks an essential technique for analyzing business processes and for reasoning about process improvement. With first contributions dating back to the mid-1990s, computerized business process simulation has been a continuing research focus and is widely acknowledged as foundational to Business Process Management research and practice. Reviewing contributions to the field published between 1990 and 2018, the authors assess the state of research on business process simulation and develop an organizing overview of research contributions discussing simulation approaches, tool support, results visualization, use context, application purposes, and adoption barriers. Findings inform future research on business process simulation by discussing paths for behavioral research on the use of business process simulation, user requirements, and adoption barriers as well as complementary paths for design science research addressing limitations of present approaches and simulation tool support.
  • Zeitschriftenartikel
    Know-Your-Customer (KYC) Requirements for Initial Coin Offerings
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Ostern, Nadine Kathrin; Riedel, Johannes
    Blockchain technology is often proposed as an infrastructure for decentralized Know-Your-Customer (KYC) verification, i.e., a process determining whether a customer is eligible for a given transaction. The benefit of using blockchain technology lies in the expected compliance costs reduction for companies by automatically enforcing KYC-requirements, whose results are accessible by multiple financial institutions. While information systems researchers have proposed conceptual models and prototypes of blockchain-based KYC-systems, they do not yet consider severe penalties that are applicable to companies if KYC-requirements are not met. Hence, if the legal requirements for KYC-processes cannot be met, these systems are not applicable. The paper uses an objective-centered design science research approach to develop a blockchain-based KYC-system for the conduct of ICOs that is compliant-by-design. To this end, the authors first identify existing KYC-requirements and define corresponding system design objectives that are used to develop a KYC-system that automatically enforces KYC-regulations, thereby preventing money laundering and other forms of identity fraud. Second, the authors contribute to the literature by providing a blueprint for compliant-by-design blockchain-based KYC-systems, in the paper, integrated into the investment flow of an ICO. Third, the authors propose a KYC-system that is applicable in the real world, by making – due to legal certainty – KYC-processes cost-effective, i.e., the proposed blockchain-based KYC-system expectably reduces compliance costs for customers and financial organizations.
  • Zeitschriftenartikel
    Context-Aware Business Process Management
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Brocke, Jan; Baier, Marie-Sophie; Schmiedel, Theresa; Stelzl, Katharina; Röglinger, Maximilian; Wehking, Charlotte
    Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources. Following the design science paradigm, the study at hand addresses this gap by developing and evaluating the Context-Aware BPM Method Assessment and Selection (CAMAS) Method. This method assists method engineers in assessing in which contexts their BPM methods can be applied and method users in selecting appropriate BPM methods for given contexts. The findings of this study call for more context awareness in BPM method design and for a stronger focus on explorative BPM. They also provide insights into the status quo of existing BPM methods.
  • Zeitschriftenartikel
    Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Martin, Niels; Fischer, Dominik A.; Kerpedzhiev, Georgi D.; Goel, Kanika; Leemans, Sander J. J.; Röglinger, Maximilian; van der Aalst, Wil M. P.; Dumas, Marlon; La Rosa, Marcello; Wynn, Moe T.
    Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.
  • Zeitschriftenartikel
    No Longer Out of Sight, No Longer Out of Mind? How Organizations Engage with Process Mining-Induced Transparency to Achieve Increased Process Awareness
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Eggers, Julia; Hein, Andreas; Böhm, Markus; Krcmar, Helmut
    In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still a limited understanding of how organizations act upon the pervasive transparency created by process mining and how they leverage it to benefit from increased process awareness. Addressing this gap, this study conducts a multiple case study to explore how four organizations achieved increased process awareness by using process mining. Drawing on data from 24 semi-structured interviews and archival sources, this study reveals seven sociotechnical mechanisms based on process mining that enable organizations to create either standardized or shared awareness of sub-processes, end-to-end processes, and the firm’s process landscape. Thereby, this study contributes to research on business process management by revealing how process mining facilitates mechanisms that serve as a new, data-driven way of creating process awareness. In addition, the findings indicate that these mechanisms are influenced by the governance approach chosen to conduct process mining, i.e., a top-down or bottom-up driven implementation approach. Last, this study also points to the importance of balancing the social complications of increased process transparency and awareness. These results serve as a valuable starting point for practitioners to reflect on measures to increase organizational process awareness through process mining.
  • Zeitschriftenartikel
    A Five-Level Framework for Research on Process Mining
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Brocke, Jan; Jans, Mieke; Mendling, Jan; Reijers, Hajo A.
  • Zeitschriftenartikel
    Interview with Varun Grover on Business Processes Information Technology and Its Evolution in the Digital Age
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Mendling, Jan; Jans, Mieke
  • Zeitschriftenartikel
    Digital Identities and Verifiable Credentials
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Sedlmeir, Johannes; Smethurst, Reilly; Rieger, Alexander; Fridgen, Gilbert