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BISE 65(3) - June 2023

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  • Zeitschriftenartikel
    How Sociotechnical Realignment and Sentiments Concerning Remote Work are Related – Insights from the COVID-19 Pandemic
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Kohn, Vanessa; Frank, Muriel; Holten, Roland
    The COVID-19 pandemic forced sociotechnical systems (STS) to highly integrate remote work. Large-scale analyses show that the positivity of tweets about work from home decreased until COVID-19 was declared a pandemic by the WHO and re-increased in the weeks that followed. Nevertheless, it is unclear if this reaction is due to personal and organizational developments or if it mirrors the realignment of entire STS. The present study uses Q methodology to identify differences in how STS realign to the externally enforced integration of remote work. Only STS that reach a state of high alignment to remote work conditions by successfully shifting communication and procedures to digital spheres can be considered resilient. The results show that employees describe their personal experiences with remote work as more positive the higher their level of sociotechnical realignment. Furthermore, personal digital resilience is correlated to successful STS realignment as well. The results confirm the importance of realigning not only the technical and social components of STS but above all their sociotechnical interaction. Negative sentiments relate in particular to the low realization of humanistic objectives in STS.
  • Zeitschriftenartikel
    Sociomateriality in Action
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Waizenegger, Lena; Schaedlich, Kai; Doolin, Bill
    The COVID-19 pandemic has led to an enforced ‘big bang’ adoption of working from home, involving the rapid implementation and diffusion of digital collaboration technologies. This radical shift to enforced working from home led to substantial changes in the practice of work. Using a qualitative research approach and drawing on the interview accounts of 29 knowledge workers required to work from home during the pandemic, the study identified five sociomaterial practices that were significantly disrupted and required reconfiguration of their constitutive social and material elements to renew them. The paper further shows evidence of the ongoing evolution of those sociomaterial practices among the participants, as temporary breakdowns in their performance led to further adjustments and fine-tuning. The study extends the body of knowledge on working from home and provides a fine-grained analysis of specific complexities of sociomaterial practice and change as actors utilize conceptual and contextual sensemaking to perceive and exploit possibilities for action in their unfolding practice of work. Against the backdrop of the increasing adoption of hybrid working in the aftermath of the pandemic, the paper offers four pillars derived from the findings that support the establishment of a conducive working from home environment.
  • Zeitschriftenartikel
    Teleworking in the Covid-19 Pandemic
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Weinert, Christoph; Weitzel, Tim
    Teleworkers who live and work in the same space are vulnerable to conflicts between personal life and work (LWC). The Covid-19 lockdowns increased the intensity and risk of LWC and changed telework conditions, confronting teleworkers with difficult personal situations and often ill-equipped telework environments. To develop a better understanding of the effects of different LWC dimensions (e.g., time, strain, behavior) on work exhaustion, job satisfaction, routine and innovative job performance and the role of the IT telework environment among teleworkers in the Covid-19 pandemic, a research model based on a sample of 249 teleworkers was developed and validated. The findings show that LWC has adverse effects on job outcomes and that the IT telework environment moderates these effects. The study contributes to the telework and role conflict literature by revealing the essential role of the IT telework environment and by differentiating between routine and innovative job performance among teleworkers.
  • Zeitschriftenartikel
    Working from Home with Flexible and Permeable Boundaries
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Seeber, Isabella; Erhardt, Johannes
    The COVID-19 pandemic forced information workers across the world to work from home. This situation removes the physical boundary between work and home, impacting their work-life balance. How information workers configure the digital workplace (DWP) to manage their workplace boundaries and what effect this has on their individual job satisfaction remains unclear. To close this gap in the literature, 202 information workers completed an online survey. The findings partially confirm existing theory that more work flexibility increases job satisfaction while more work permeability decreases job satisfaction. However, depending on the flexibility and permeability of their work-home boundaries, the frequency with which information workers use DWP tools has cross-over effects on job satisfaction. The findings contribute to boundary theory and the new stream of digital workplace literature.
  • Zeitschriftenartikel
    Home (Office) is where your Heart is
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Marx, Julian; Stieglitz, Stefan; Brünker, Felix; Mirbabaie, Milad
    Working conditions of knowledge workers have been subject to rapid change recently. Digital nomadism is no longer a phenomenon that relates only to entrepreneurs, freelancers, and gig workers. Corporate employees, too, have begun to uncouple their work from stationary (home) offices and 9-to-5 schedules. However, pursuing a permanent job in a corporate environment is still subject to fundamentally different values than postulated by the original notion of digital nomadism. Therefore, this paper explores the work identity of what is referred to as ‘corporate nomads’. By drawing on identity theory and the results of semi-structured interviews, the paper proposes a conceptualization of the corporate nomad archetype and presents nine salient identity issues of corporate nomads (e.g., holding multiple contradictory identities, the flexibility paradox, or collaboration constraints). By introducing the ‘corporate nomad’ archetype to the Information Systems literature, this article helps to rethink established conceptions of “home office” and socio-spatial configurations of knowledge work.
  • Zeitschriftenartikel
    Digital Therapeutics (DTx)
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Fürstenau, Daniel; Gersch, Martin; Schreiter, Stefanie
  • Zeitschriftenartikel
    Interview with Bettina Kohlrausch on “Home Office: Potential and Use”
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Maedche, Alexander
  • Zeitschriftenartikel
    Home Office: Working from a Private Place
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Mueller, Claudia; Maedche, Alexander; Schwabe, Gerhard; Ackerman, Mark; Wulf, Volker
  • Zeitschriftenartikel
    Social Support as Technostress Inhibitor
    (Business & Information Systems Engineering: Vol. 65, No. 3, 2023) Lanzl, Julia
    Due to ongoing digitalization and the social distancing measures that came along with the COVID-19 pandemic, the working conditions and environments have changed for many individuals. Because of increased telework, the use of digital technologies for communicating and collaborating at work has been intensified, which can cause technostress. With longitudinal data from two surveys – one before and one during the COVID-19 pandemic – the paper analyzes the relationship between four social support dimensions (supervisor support, co-worker support, sense of community at work, and family support) and technostress creators. The study shows that social support can be an effective inhibitor of technostress creators. However, social support dimensions have to be differentiated in that regard. Further, the results show that the inhibiting effect of family support has become even more important during the COVID-19 pandemic. The results contribute to technostress research and research with regard to the new normal of working after the pandemic.