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- ZeitschriftenartikelDo Not Forget About Smart Towns - How to Bring Customized Digital Innovation to Rural Areas(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Hosseini, Sabiölla; Frank, Leonhard; Fridgen, Gilbert; Heger, SebastianTo date, research on smart cities has primarily focused on urban congested areas. As this paper points out, it is becoming ever more important to look at intermediate and thinly populated regions like towns and rural areas as arenas for digital innovation. By following a multi-phase research process, the authors examine towns’ highly individual needs in an exploratory way, derive key aspects from recent literature that can serve to mitigate or solve their problems, and present an open innovation process by way of integrating local context factors, local stakeholders, and suitable information and communication technology solutions. The objective is to develop a first digital innovation approach in a field that has so far been scarcely considered. The authors conduct a case study, which demonstrates the applicability and effectiveness of their innovation approach in a small town in southern Germany and derive first important lessons learned. Thereby, the concept of an innovation ecosystem reveals a promising solution to face the challenges of the investigated town.
- ZeitschriftenartikelSmart Cities: A Review and Analysis of Stakeholders' Literature(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Marrone, Mauricio; Hammerle, MaraRecent literature on smart cities stresses the role of digitization in tackling urban issues such as environmental degradation and poverty. The wicked nature of these issues gives rise to the need to understand the diverse perspectives of relevant stakeholder groups on smart cities. However, existing research that compares these perspectives tends to exclude the beliefs of those living in smart cities. Integrating these beliefs in smart city discourses is paramount to increase the likelihood that these systems will be accepted. With the view that the literature consumed by an audience will influence that audience’s perspectives, the main aim of this study is to compare and contrast the pertinent topics found in various types of literature on smart cities. Using an innovative approach of literature comparison, based on a semantic entity annotator and keyword analysis, this article extracts and compares topics in news media (for citizens), trade publications (for businesses), academic articles (for research organizations) and government reports (for governments). The findings suggest that citizens tend to be under-represented in discussions on smart cities and highlight those topics considered relevant only by smart city citizens. Increased understanding in this area can help guide discussions and policies that are relevant for all stakeholders.
- ZeitschriftenartikelExploring the Motives of Citizen Reporting Engagement: Self-Concern and Other-Orientation(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Abu-Tayeh, Gabriel; Neumann, Oliver; Stuermer, MatthiasIn smart city contexts, voluntary citizen reporting can be a particularly valuable source of information for local authorities. A key question in this regard is what motivates citizens to contribute their data. Drawing on motivation research in social psychology, the paper examines the question of whether self-concern or other-orientation is a stronger driver of citizen reporting engagement. To test their hypotheses, the authors rely on a sample of users from the mobile application “Zurich as good as new� in Switzerland, which enables citizens to report damages in and other issues with the city’s infrastructure. Data was collected from two different sources: motivation was assessed in an online user survey (n = 650), whereas citizen reporting engagement was measured by the number of reports per user from real platform-use data. The analysis was carried out using negative binomial regression. The findings suggest that both self-concern and other-orientation are significant drivers of citizen reporting engagement, although the effect of self-concern appears to be stronger in comparison. As such, this study contributes to a better understanding of what motivates citizens to participate in citizen reporting platforms, which are a cornerstone application in many smart cities.
- ZeitschriftenartikelSharing Yet Caring - Mitigating Moral Hazard in Access-Based Consumption through IS-Enabled Value Co-Capturing with Consumers(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Hildebrandt, Björn; Hanelt, Andre; Firk, SebastianThe quest for creating smart and sustainable cities entails various substantial challenges, such as environmental degradation and a shortage of space. To negotiate these hurdles, innovative approaches must be implemented. A key aspect in this regard is the shared use of resources via forms of access-based consumption. Owing to advances in the digitalization of contemporary societies, these concepts have recently attracted both consumer and scholarly interest. However, the digitally enabled separation of ownership and use brings along the risk of moral hazard by consumers using resources in careless or wasteful ways, which is detrimental to the sustainability of the overall system. In this study, the authors conceptualize and empirically investigate how these adverse effects can be mitigated by applying the potentials of connectivity and digital data to enable users to participate economically while acting favorably from a collective perspective. The results of the quasi-experimental research design, situated in a carsharing context and comprising data records of 2,983 bookings, indicate that this form of value co-capturing with consumers can significantly motivate users to alter their behavior. From these findings, the authors derive important implications for research on the sustainability of digital business eco-systems in the specific context of smart cities.
- ZeitschriftenartikelInterview with David Prendergast on "Mediating Between Technology and People in Smart City Transformations"(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Brandt, Tobias
- ZeitschriftenartikelDigital Work Design - The Interplay of Human and Computer in Future Work Practices as an Interdisciplinary (Grand) Challenge(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Richter, Alexander; Heinrich, Peter; Stocker, Alexander; Schwabe, Gerhard
- ZeitschriftenartikelSmart Cities and Digitized Urban Management(Business & Information Systems Engineering: Vol. 60, No. 3, 2018) Brandt, Tobias; Ketter, Wolf; Kolbe, Lutz M.; Neumann, Dirk; Watson, Richard T.