Evolving Government-Citizen Ties in Public Service Design and Delivery

Abstract
This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.
  • Citation
  • BibTeX
Araujo, R., Taher, Y., Heuvel, W.-J. v. & Cappelli, C., (2013). Evolving Government-Citizen Ties in Public Service Design and Delivery. In: Wimmer, M. A., Janssen, M., Macintosh, A., Scholl, H. J. & Tambouris, E. (Hrsg.), Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013. Bonn: Gesellschaft für Informatik e.V.. (S. 19-26).
@inproceedings{mci/Araujo2013,
author = {Araujo, Renata AND Taher, Yehia AND Heuvel, Willem-Jan van den AND Cappelli, Claudia},
title = {Evolving Government-Citizen Ties in Public Service Design and Delivery},
booktitle = {Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013},
year = {2013},
editor = {Wimmer, Maria A. AND Janssen, Marijn AND Macintosh, Ann AND Scholl, Hans Jochen AND Tambouris, Efthimios} ,
pages = { 19-26 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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ISBN: 978-3-88579-615-2
ISSN: 1617-5468
xmlui.MetaDataDisplay.field.date: 2013
Language: en (en)
Content Type: Text/Conference Paper
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