Konferenzbeitrag
Online dispute resolution: new model for e-consumers and e-companies
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Text/Conference Paper
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Datum
2001
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Verlag
Metropolis
Zusammenfassung
A new model of online mediation born in Milan will be analysed as a new method of online dispute resolution (ODR). This new model could tell us if ODR will only improve traditional alternative dispute resolution (ADR) methods or radically change the way t o solve dispute. This paper would also underline the need for new standards and rules for the net economy, in order to avoid a lack of e-consumers protection.