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Online dispute resolution: new model for e-consumers and e-companies

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2001

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Metropolis

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A new model of online mediation born in Milan will be analysed as a new method of online dispute resolution (ODR). This new model could tell us if ODR will only improve traditional alternative dispute resolution (ADR) methods or radically change the way t o solve dispute. This paper would also underline the need for new standards and rules for the net economy, in order to avoid a lack of e-consumers protection.

Beschreibung

Sali, Rinaldo (2001): Online dispute resolution: new model for e-consumers and e-companies. Sustainability in the Information Society. Marburg: Metropolis. Workshop: Online Mediation. Zürich. 2001

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