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- ZeitschriftenartikelAn Exploration into Future Business Process Management Capabilities in View of Digitalization(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Kerpedzhiev, Georgi Dimov; König, Ulrich Matthias; Röglinger, Maximilian; Rosemann, MichaelBusiness process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.
- ZeitschriftenartikelInterview with Benjamin Scheffler on "The Future of Waste Management"(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Hawlitschek, Florian
- ZeitschriftenartikelQuantifying Risk Propagation Within a Network of Business Processes and IT Services(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) González-Rojas, Oscar; Castro, Nicolás; Lesmes, SebastianNowadays, the organic nature of business processes and the increasingly complex and dynamic business environment make organizations face severe operational risks. However, current risk analysis methods of Information Technology (IT) resources ignore inter-process correlation and thus inter-process risk propagation. This gap needs a solution since the rigid alignment of organizations cause the risks which propagate throughout the whole organization to be the most serious operational risks. This paper presents a holistic approach for quantifying risk propagation in business processes based on the risk analysis of their underlying IT and human resources. This approach adapts financial techniques to quantify the level of risk that average and severe events on IT resources generate on individual business processes, and to quantify the risk propagation impact among dependent processes. This approach was applied to an enterprise modeling case study to quantify risk propagation for different risk epicenter scenarios. The results show that the proposed approach is capable of finding and quantifying both direct and indirect dependencies among operational assets within an organization. A high level of accuracy was observed when comparing the actual value of the process risk and the projected value considering risk propagation.
- ZeitschriftenartikelDigital Industrial Platforms(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Pauli, Tobias; Fielt, Erwin; Matzner, Martin
- ZeitschriftenartikelSeven Paradoxes of Business Process Management in a Hyper-Connected World(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Beverungen, Daniel; Buijs, Joos C. A. M.; Becker, Jörg; Ciccio, Claudio; Aalst, Wil M. P.; Bartelheimer, Christian; Brocke, Jan; Comuzzi, Marco; Kraume, Karsten; Leopold, Henrik; Matzner, Martin; Mendling, Jan; Ogonek, Nadine; Post, Till; Resinas, Manuel; Revoredo, Kate; del-Río-Ortega, Adela; Rosa, Marcello; Santoro, Flávia Maria; Solti, Andreas; Song, Minseok; Stein, Armin; Stierle, Matthias; Wolf, VerenaBusiness Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes – but also boosts their complexity to a new level. We need to discuss how the BPM discipline can find new ways for identifying, analyzing, designing, implementing, executing, and monitoring business processes. In this research note, selected transformative trends are explored and their impact on current theories and IT artifacts in the BPM discipline is discussed to stimulate transformative thinking and prospective research in this field.
- ZeitschriftenartikelExpl(AI)n It to Me – Explainable AI and Information Systems Research(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Bauer, Kevin; Hinz, Oliver; Aalst, Wil; Weinhardt, Christof
- ZeitschriftenartikelUsing Feedback to Mitigate Coordination and Threshold Problems in Iterative Combinatorial Auctions(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Vangerven, Bart; Goossens, Dries R.; Spieksma, Frits C. R.Package bids, i.e., bids on sets of items, are an essential aspect of combinatorial auctions. They can allow bidders to accurately express their preferences. However, bidders on packages consisting of few items are often unable to outbid provisionally winning bids on large packages. To resolve this, both coordination as well as cooperation are needed. Coordination, since smaller bidders need to bid on packages that are disjoint; cooperation, since typically bid increases from more than one bidder are required to overcome the threshold to outbid a larger package bid. The authors design an information system that supports the implementation of an iterative combinatorial auction; this system is specifically aimed at helping bidders overcome coordination and threshold problems. They study the effect of information feedback on the behavior of bidders in different auction settings. The authors test this in an experimental setting using human bidders, varying feedback from very basic information about provisionally winning bids/prices, to providing more advanced concepts such as winning and deadness levels, and coalitional feedback. The experiment indicates that coalitional feedback has a positive impact on economic efficiency in cases where difficult threshold problems arise; however, it appears to have an adverse effect when threshold problems are easy.
- ZeitschriftenartikelMaintenance of Enterprise Architecture Models(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Silva, Nuno; Sousa, Pedro; Mira da Silva, MiguelEnterprise architecture (EA) models are tools of analysis, communication, and support towards enterprise transformation. These models need a suitable maintenance process to support comprehensive knowledge of the enterprise’s structure and dynamics. This study aims to identify and discuss the existing approaches to EA model maintenance published in the scientific literature. A systematic literature review was employed as the research method. A keyword-based search in six databases identified a total of 4495 papers in which 31 primary studies were included. A total of nine categories of EA model maintenance approaches were identified from both information systems and enterprise engineering fields of research. The increasing amount of research in EA model maintenance suggests that the topic still presents opportunities for research contributions. This study also proposes future lines of research according to the results identified in the theoretical corpus.
- ZeitschriftenartikelCall for Papers, Issue 5/2022(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Dann, David; Teubner, Timm; Wattal, Sunil
- ZeitschriftenartikelLeaving the Shadow: A Configurational Approach to Explain Post-identification Outcomes of Shadow IT Systems(Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Fürstenau, Daniel; Rothe, Hannes; Sandner, MatthiasWith the advent of end-user and cloud computing, business users can implement information systems for work practices on their own – either from scratch or as extensions to existing systems. The resulting information systems, however, often remain hidden from managers and official IT units, and are therefore called “shadow IT systemsâ€?. When a shadow IT system is identified, the organization has to decide on the future of this system. The study uses a configurational perspective to explain outcomes of shadow IT system identification, as well as the mechanisms and contextual conditions which bring them about. For this purpose, 27 profiles of shadow IT systems were compiled by conducting 35 interviews with respondents from different positions and industries. The analysis gives insight into six distinct context-mechanism-outcome configurations explaining four outcomes that occur after shadow IT system identification, namely phase-out, replacement, continuing as IT-managed system, and continuing as business-managed system. These results contribute to the shadow IT literature and, more broadly, IS architecture and governance streams of the IS literature. They inform IT managers when these weigh decision options for identified shadow IT systems given different contextual conditions.