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- ZeitschriftenartikelCall for Papers, Issue 1/2025(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Rosenkranz, Christoph; Stray, Viktoria; Wiesche, Manuel
- ZeitschriftenartikelWhy Work Around the Process? Analyzing Workarounds Through the Lens of the Theory of Planned Behavior(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Soffer, Pnina; Outmazgin, Nesi; Hadar, Irit; Tzafrir, ShayWorkarounds are a common practice in a broad range of organizational and technological contexts, which has received much attention in information systems research. They are sometimes considered negatively, associated with business risks and noncompliance, and sometimes positively, as a source of innovation and improvement. Although workaround-based process improvements typically adopt the workaround if its consequences are not harmful, this is not always the best option. The paper aims to pave the way for leveraging workarounds for process improvement by understanding problems that motivate them, so alternative solutions can be developed for these problems. Despite many proposed explanations, an in-depth understanding of the reasons underlying employee decisions that lead to workarounds is still needed. To this end, following a qualitative research approach, data were collected in six case study organizations, investigating workaround decisions made by employees through the lens of the theory of planned behavior. The principal unique theme running throughout the findings is that workaround motivation stems from perceived misalignment between organizational, local unit, or personal goals and their realization in business processes. Workarounds are enabled by various factors, including perceived workaround opportunities in the organization. These findings are abstracted to form an explanatory model as a contextual adaptation of the theory of planned behavior to explain workaround intentions. The proposed model explains workaround decisions in a way that can leverage this understanding to promote concrete process improvements.
- ZeitschriftenartikelQuantum Computing(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Nofer, Michael; Bauer, Kevin; Hinz, Oliver; Aalst, Wil; Weinhardt, Christof
- ZeitschriftenartikelAugmented Intelligence, Augmented Responsibility?(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Lüthi, Nick; Matt, Christian; Myrach, Thomas; Junglas, IrisIntelligence Augmentation Systems (IAS) allow for more efficient and effective corporate processes by means of an explicit collaboration between artificial intelligence and human judgment. However, the higher degree of system autonomy, along with the enrichment of human capabilities, amplifies pre-existing issues of the distribution of moral responsibility: If an IAS has caused harm, firms who have operated the system might argue that they lack control over its actions, whereas firms who have developed the system might argue that they lack control over its actual use. Both parties rejecting responsibility and attributing it to the autonomous nature of the system leads to a variety of technologically induced responsibility gaps. Given the wide-ranging capabilities and applications of IAS, such responsibility gaps warrant a theoretical grounding in an ethical theory, also because the clear distribution of moral responsibility is an essential first step to govern explicit morality in a firm using structures such as accountability mechanisms. As part of this paper, first the necessary conditions for the distribution of responsibility for IAS are detailed. Second, the paper develops an ethical theory of Reason-Responsiveness for Intelligence Augmentation Systems (RRIAS) that allows for the distribution of responsibility at the organizational level between operators and providers. RRIAS provides important guidance for firms to understand who should be held responsible for developing suitable corporate practices for the development and usage of IAS.
- ZeitschriftenartikelConsequences of Enterprise Social Media Network Positions for Employees(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Schötteler, Sebastian; Laumer, Sven; Schuhbauer, HeidiEmployees often use enterprise social media (ESM) for communication, collaboration, and knowledge sharing, leading to ESM networks–that is, social networks of interrelated employees based on ESM. Many organizations possess ESM networks, and there is increasing research on their consequences for employees depending on how these employees are positioned in such networks. ESM network research is complex and consists of various interrelated dimensions. However, a synthesis of the abovementioned studies is lacking. Therefore, the current body of knowledge may obfuscate how the different dimensions interrelate, impeding a more holistic understanding of the consequences that employees may experience depending on their network positions. Moreover, there is little understanding of which research topics in this area have been addressed to date and where further research is needed. This paper addresses these gaps by means of a literature review and research agenda that synthesizes past studies. The results emphasize that whether ESM are beneficial for and exert a positive influence on employees largely depends on the employees’ positions in the underlying networks.
- ZeitschriftenartikelA Systematic Review of Anomaly Detection for Business Process Event Logs(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Ko, Jonghyeon; Comuzzi, MarcoWhile a business process is most often executed following a normal path, anomalies may sometimes arise and can be captured in event logs. Event log anomalies stem, for instance, from system malfunctioning or unexpected behavior of human resources involved in a process. To identify and possibly fix these, anomaly detection has emerged recently as a key discipline in process mining. In the paper, the authors present a systematic review of the literature on business process event log anomaly detection. The review aims at selecting systematically studies in the literature that have tackled the issue of event log anomaly detection, classifying existing approaches based on criteria emerging from previous literature reviews, and identifying those research directions in this field that have not been explored extensively. Based on the results of the review, the authors argue that future research should look more specifically into anomaly detection on event streams, extending the number of event log attributes considered to determine anomalies, and producing more standard labeled datasets to benchmark the techniques proposed.
- ZeitschriftenartikelA Method for Developing Generic Capability Maps(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Van Riel, Jonas; Poels, GeertCapability-based management is an approach for strategy formulation and implementation that is rooted within the enterprise architecture discipline and founded on managerial theories. The main instrument of capability-based management is the capability map, which provides a structured and hierarchical overview of an organization’s capabilities. At a sufficiently high level of abstraction, organizations within the same industry or societal sector are managed based on capabilities that can be described using a generic capability map. While industry/sector-specific capability maps are used in consultancy practice, knowledge of how to develop such generic capability maps is lacking in the academic literature. Therefore, the paper addresses the question of how a generic capability map for organizations within the same industry/sector can be developed. Professional sport clubs were used as the application field for the design science research. The research was executed in collaboration with three major, premier league Belgian clubs that operate in the highest tier of their respective professional sport competition. After different iterations of joint development and evaluation activities with these clubs, the final design of a generic capability map was successfully obtained. Through reflection and learning from this process, the paper formulates the procedural knowledge that was gained in the study as prescriptions that can be used as general steps of a method for creating other industry/sector-specific capability maps. This outline of a method for developing generic capability maps is an original contribution to the enterprise architecture discipline.
- ZeitschriftenartikelHow Can the BISE Community Promote Tech Startups?(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Haag, Steffi; Chase, Christina; Miczaika, Gesa; Möslein, Kathrin; Steininger, Dennis; Zarnekow, Rüdiger; Bohemen, Joris
- ZeitschriftenartikelDigital Responsibility(Business & Information Systems Engineering: Vol. 65, No. 4, 2023) Trier, Matthias; Kundisch, Dennis; Beverungen, Daniel; Müller, Oliver; Schryen, Guido; Mirbabaie, Milad; Trang, Simon