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Public and Expert Insights into Generative AI: The potential for the Financial Industry
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2024
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Gesellschaft für Informatik e.V.
Zusammenfassung
In the last few years, generative artificial intelligence (gen AI) has become a success factor in various sectors, including the financial industry. Understanding how the industry perceives gen AI is vital for its successful integration. Therefore, we conducted a mixed-methods study consisting of sentiment and subjectivity analyses of finance-related Reddit discussions, combined with expert interviews from global financial institutions. Whereas the public sentiment has a cautious optimism, experts express both strong support and concerns about gen AI implementations in financial institutions. This study contributes to the academic and practical understanding of gen AI’s real-world implications, highlighting the need for well-considered implementation strategies in the financial industry.