Dissertation
Almost human, but not really: the relevance of the human-technology relationship for social needs and interpersonal relationships
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2022
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LMU München, Fakultät für Psychologie und Pädagogik
Zusammenfassung
Technologies become increasingly present in people’s daily lives and oftentimes adopt the role of social counterparts. People have conversations with their smart voice assistants and social robots assist with the household or even look after their users’ mental and physical health. Thus, the human-technology relationship often resembles interpersonal relationships in several ways. While research has implied that the human-technology relationship can adopt a social character, it needs to be clarified in what ways and regarding which variables the human-technology relationship and interpersonal relationships are comparable. Moreover, the question arises to what extent interaction with technology can address users’ social needs similar to a human counterpart and therefore possibly even affect interpersonal interaction. In this, the role of technology anthropomorphism, that is, the attribution of humanlike qualities to non-human agents or objects needs to be specified.
This thesis is dedicated to the relevance of the human-technology relationship for interpersonal relationships with a focus on social needs. In the frame of this overarching research aim, the studies included in this thesis focus on the dynamics of the human-technology relationship and their comparability to interpersonal relationships (RQ1), the potential of human-technology interaction to address users’ social needs or substitute their fulfillment through interpersonal interaction (RQ2) as well as the role of technology anthropomorphism regarding these relationships (RQ3).