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Challenging the idea that internet voting verification tools create trust - they serve as distrust mitigation tools
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2024
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Gesellschaft für Informatik
Zusammenfassung
Individual verification mechanisms in elections allow voters to ascertain that their votes are correctly cast and ensure overall electoral integrity by identifying possible issues such as large-scale attacks. Previous research shows that while some voters find these tools helpful, the usage rates of these mechanisms are generally low, and, therefore, their impact on building trust is less than expected. Despite this, there is consensus on the need to introduce verification mechanisms and the expectation that they help build trust. Based on interviews conducted in Estonia and New South Wales (Australia), we posit that verification mechanisms do not create trust but rather mitigate distrust by providing a security layer for detecting possible problems and reducing the appearance of possible distrust discourses.