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A Maturity Model for Assessing the Digitalization of Public Health Agencies

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dc.contributor.authorDoctor, Eileen
dc.contributor.authorEymann, Torsten
dc.contributor.authorFürstenau, Daniel
dc.contributor.authorGersch, Martin
dc.contributor.authorHall, Kristina
dc.contributor.authorKauffmann, Anna Lina
dc.contributor.authorSchulte-Althoff, Matthias
dc.contributor.authorSchlieter, Hannes
dc.contributor.authorStark, Jeannette
dc.contributor.authorWyrtki, Katrin
dc.date2023-10-01
dc.date.accessioned2023-11-13T13:03:16Z
dc.date.available2023-11-13T13:03:16Z
dc.date.issued2023
dc.description.abstractRequests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields.de
dc.identifier.doi10.1007/s12599-023-00813-y
dc.identifier.issn1867-0202
dc.identifier.urihttp://dx.doi.org/10.1007/s12599-023-00813-y
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/42637
dc.publisherSpringer
dc.relation.ispartofBusiness & Information Systems Engineering: Vol. 65, No. 5
dc.relation.ispartofseriesBusiness & Information Systems Engineering
dc.subjectDigital maturity||Digitalization||Maturity models||Public health offices
dc.titleA Maturity Model for Assessing the Digitalization of Public Health Agenciesde
dc.typeText/Journal Article
mci.reference.pages539-554

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BISE 65(5) - October 2023