Konferenzbeitrag
Service Level Management in Platform Ecosystems
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Dokumententyp
Text/Conference Paper
Dateien
Datum
2010
Autor:innen
Zeitschriftentitel
ISSN der Zeitschrift
Bandtitel
Quelle
INFORMATIK 2010. Service Science – Neue Perspektiven für die Informatik. Band 1
Regular Research Papers
Verlag
Gesellschaft für Informatik e.V.
Zusammenfassung
With growing importance of e-service platforms, enhanced Service Level Management (SLM) concepts are required, paying respect to the service providers' autonomy as important source for value creation within a platform ecosystem. This paper proposes a highly automated SLM concept, wherein traditional direct control mechanisms are complemented by indirect mechanisms, including reputation systems, selected motivational measures and information-based guidance of each individual service-provider. The concept makes use of the ecosystems' inherent emergent and self-organizing processes and is grounded on system and control theory.